Returns & Refunds Policy

Effective Date: 01/02/2026
Last Updated: 26/02/2026
Website: https://boltuniforms.com

1. Overview

This Returns & Refunds Policy applies to all purchases made from Bolt Uniforms via our website.

Bolt Uniforms specialises in custom embroidered and printed garments. As most products are personalised to your specifications, different return rights apply compared to standard retail goods.

2. Customised & Personalised Products

Under the UK Consumer Contracts Regulations 2013, personalised or custom-made goods are exempt from the 14-day cancellation right.

This includes items that:

  • Have been embroidered with your logo

  • Have been printed with custom artwork

  • Have been produced to specific sizing or branding requirements

  • Have been made specifically for your business

Once production has begun, customised orders cannot be cancelled or refunded unless:

  • The product is faulty

  • The product does not match the approved proof

  • The product has a manufacturing defect

We strongly advise customers to carefully review:

  • Garment sizes

  • Colour selections

  • Logo placement

  • Proof approvals

Before confirming production.

3. Non-Custom (Stock) Items

If you purchase a non-custom, unbranded item, you may return it within 14 days of delivery, provided that:

  • The item is unused

  • The item is in original condition

  • Tags and packaging are intact

You are responsible for return shipping costs unless the item is faulty.

4. Faulty or Incorrect Items

If your order is faulty, damaged, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide photographs showing the issue

  • Include your order number

If the issue is confirmed to be due to:

  • Production error

  • Embroidery or print defect

  • Wrong garment supplied

We will offer:

  • A replacement; or

  • A refund (at our discretion)

Refunds are limited to the affected items only.

5. Artwork & Proof Approval

Where a digital proof is provided:

  • You are responsible for reviewing all spelling, positioning, and sizing.

  • Once approved, production will proceed exactly as confirmed.

We are not responsible for errors that were visible in the approved proof.

6. Sizing Responsibility

Garment sizing may vary by manufacturer.

We provide size guides where available. It is your responsibility to:

  • Review size charts

  • Order samples where necessary

Incorrect size selection does not qualify for refund on customised goods.

7. Bulk & Corporate Orders

For large-volume or contract orders:

  • Any issues must be reported within 3 working days of delivery.

  • Partial refunds or reprints will be assessed proportionally.

We are not liable for consequential business losses due to delayed or disputed orders.

8. Refund Process

Where a refund is approved:

  • Refunds will be processed to the original payment method

  • Processing time may take 5–10 working days depending on your bank

  • Shipping fees are non-refundable unless the return is due to our error

9. Non-Returnable Items

We do not accept returns for:

  • Custom embroidered garments

  • Printed garments

  • Clearance or discounted items

  • Used or worn items

  • Items returned without prior approval

10. How to Request a Return

Please contact:

Bolt Uniforms
Email: hello@boltuniforms.com
Phone: +44 7393 572 096

Include:

  • Your order number

  • Description of issue

  • Photographic evidence (if applicable)

Returns must not be sent without written authorisation.

11. Limitation of Liability

Our liability for any claim relating to a product shall not exceed the amount paid for that product.

We are not liable for:

  • Indirect or consequential loss

  • Business interruption

  • Loss of profits

Nothing in this policy limits statutory rights under UK consumer law.