Returns & Refunds Policy

This policy does not affect your statutory rights.

Personalised, branded and made-to-order goods

Because personalised, branded and made-to-order goods are produced specifically for your order, they are not normally returnable for change of mind, customer-supplied sizing or quantity errors, or a design preference after artwork has been approved.

If Bolt Uniforms agrees in writing to accept a discretionary non-faulty return of personalised, branded or made-to-order goods, a restocking charge of £30 or 20% of the returned goods value, whichever is greater, will apply. The buyer is also responsible for the return carriage cost.

The discretionary restocking charge does not apply to faulty, incorrect or misdescribed goods, or where Bolt Uniforms has made an error. Your statutory rights remain unaffected.

Faulty, incorrect or damaged goods

If we supply the wrong garment, size or quantity compared with the confirmed order, if decoration materially differs from the approved proof, or if there is a manufacturing or production defect, contact us as soon as possible so we can investigate and put it right. Where possible, please report transit damage within 48 hours and production defects within 7 days of receipt; these reporting requests do not affect your statutory rights.

Plain, unbranded goods

Plain, unbranded goods may be returned within 14 days of receipt if they are unworn, unused and in their original condition and packaging. Unless the goods are faulty or we made an error, the buyer is responsible for return carriage.

Proof approval and cancellations

We provide a free digital proof before production for branded orders. Production begins after proof approval. If you need to cancel or change an order, contact us before production begins. Once production has started, cancellation or changes may not be possible.

Refunds, replacements and exchanges

After we review an approved return or confirmed issue, we may arrange a replacement, correction, exchange or refund as appropriate. Any refund is made to the original payment method where applicable.